Frequently Asked Questions

How does it work?

It’s so easy. Once you subscribe and enter your details you just sit back and wait for the postman to deliver your box!

Can I purchase the subscription box as a gift?

Of course you can! Just enter the incredibly lucky recipients address and we’ll do the rest!

Can I buy boxes from previous months?

Occasionally we will have some boxes available from previous months. These will be available in the Shop. You will need to act fast as these will sell out quickly!

How do I cancel?

We’d be incredibly sorry to see you go but we do understand that sometimes you may need to cancel. If you do wish to cancel you must do so by the 25th of the month by emailing us at admin@hookityourself.co.uk . You can also log into your Hook It Yourself account and cancel there.

My box hasn’t arrived! What do I do?

Don’t panic! All boxes are shipped via Royal Mail and estimated UK delivery times once dispatched are 3 – 5 working days. Occasionally, due to circumstances out of our control it may take a little longer. Just e-mail us at admin@hookityourself.co.ukif you are concerned.

Although unlikely to take so long, we are unable to refund or dispatch a replacement before 14 working days have elapsed.

I don’t live in the UK. Can I still subscribe?

Of course you can. Postage for international shipping starts from £9.95. Just enter your address when prompted and it will all be worked out for you. Please be aware that international shipping can take longer to arrive to you!

Is the Hook It Yourself Box suitable for beginners?

The boxes are designed for confident and capable beginners to intermediate crocheters and not suitable for absolute beginners. The Hook It Yourself VIP Facebook group will be full of support if you are needing any support or advice regarding a pattern though.

If you are a complete beginner, don’t despair! A subscription box just for you will be available really soon!

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